Passion Pop

ANY PRE-ORDER ITEMS WILL BE DISPATCHED BY 1ST AUGUST 2025.

PLEASE NOTE: IF YOU ORDER IN-STOCK ITEMS ALONGSIDE PRE-ORDER ITEMS, YOUR ENTIRE ORDER WILL NOT BE SHIPPED UNTIL THE PRE-ORDER ITEMS ARRIVE AND ARE READY FOR DISPATCH.
 

CLICK HERE FOR APPLICATION GUIDE

Shipping Information

• We aim to pack and dispatch orders within 1-2 business days of purchase regardless of shipping method selected at checkout. All orders are processed in a queue, and dispatch processing times may vary during sale, restock, or promotional periods. 

• Shipping is free on all Australian orders over $200. Standard shipping is $10 and Express shipping is $15.

• Orders are processed Monday to Friday 9am-5pm (excluding public holidays).

• Shipping times may vary according to Australia Post time frames and zones, and does not include our order processing time.

• Tracking advice will be sent to your email once your order has been dispatched.

• If you’ve purchased a pre-order item, refer to the product description for it’s estimated dispatch times. If you’ve ordered in-stock items alongside pre-orders, your order won’t be shipped until the pre-orders arrive and are dispatched.

All orders within Australia will receive a tracking number, for this you must supply your email address to which you will have your tracking number sent to. You can click on the link in the order anytime to track where your parcel is.

International orders do not always have a tracking number, however you will be advised once your order has been fulfilled.

INTERNATIONAL TAXES AND CUSTOMS CHARGE

International customers may be required to pay sales tax, duty and/or Customs charges. 

All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Pink Swan™️ is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you.  

Returns
Our policy lasts 14 days. Unfortunately, if 14 days have passed since your purchase, we can’t offer you a gift voucher or exchange. Please choose your items carefully, as we don’t offer refunds for change of mind or wrongful purchases.

We want you to be extremely happy with your purchase, and we understand that choosing gel polish colours online can be challenging. To help, we offer a hassle-free exchange process.

If you return your item within 14 days of delivery, we’ll provide an exchange or store credit.

To be eligible for a return, your item must be unused, in the same condition as you received it, and in the original packaging. We also require a proof of purchase.

Refunds 
Once your return is received and inspected, we’ll send you an email to confirm receipt. We’ll also notify you of the approval or rejection of your return.

If your return is approved, your exchange will be processed. Alternatively, a store credit will be automatically applied to your Pink Swan login account and posted to your address attached to the account within a certain number of days. 

Sale items  
Unfortunately, limited edition and sale items cannot be returned or exchanged, as only regular priced items are eligible for returns and exchanges. 

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at pinkswan@pinkswanprofessional.com

Return Shipping
To return your product, email us at pinkswan@pinkswanprofessional.com to receive a postal address for returning your items. 

Please note that you will be responsible for paying your own shipping costs for returning your item, as these are non-refundable.

The time it takes for your exchanged product to reach you may vary depending on your location.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance to ensure your item’s safe delivery. However, please be aware that we do not guarantee receipt of your returned item.

♥ High quality

♥ Created by a Nail Artist for Nail Artists

♥ Australian Owned 

♥ Hema Free

♥ Cruelty Free

♥ 10-Free

♥ Vegan