SHIPPING POLICY

Shipping Information

• We aim to pack and dispatch orders within 1-2 business days of purchase regardless of shipping method selected at checkout. All orders are processed in a queue, and dispatch processing times may vary during sale, restock, or promotional periods. 

• Shipping is free on all Australian orders over $200. Standard shipping is $10 and Express shipping is $15.

• Orders are processed Monday to Friday 9am-5pm (excluding public holidays).

• Shipping times may vary according to Australia Post time frames and zones, and does not include our order processing time.

• Tracking advice will be sent to your email once your order has been dispatched.

• If you’ve purchased a pre-order item, refer to the product description for it’s estimated dispatch times. If you’ve ordered in-stock items alongside pre-orders, your order won’t be shipped until the pre-orders arrive and are dispatched.

All orders within Australia will receive a tracking number, for this you must supply your email address to which you will have your tracking number sent to. You can click on the link in the order anytime to track where your parcel is.

International orders do not always have a tracking number, however you will be advised once your order has been fulfilled.

INTERNATIONAL TAXES AND CUSTOMS CHARGES

International customers may be required to pay sales tax, duty and/or Customs charges. 

All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Pink Swan™️ is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you.